1. What is Tonton Sportswear’s mission and background in the custom apparel industry?
A: Since 2003, we have been dedicated to sportswear excellence. Our mission is to provide a stable, sustainable manufacturing foundation for global partners. In 2022, we reached a milestone by establishing Tonton Sportswear (Hubei) Co., Ltd. at No.121, Xianyuan Blvd, Xiaotao City, featuring a permanent 15,000-square-meter self-owned factory.
2. Does Tonton Sportswear have a license for professional or collegiate apparel?
A: Yes. With over 22 years of export experience, we comply with international standards for producing high-quality professional and collegiate teamwear. We serve over 1,500 clubs and academies globally, strictly respecting intellectual property and licensing requirements.
Ordering Process & Flexibility
3. What is the step-by-step design and 3D mockup process at Tonton Sportswear?
A: Our 30+ in-house designers provide technical 3D mockups within 24 hours for your visual confirmation. Once confirmed, we select from our 500+ performance fabric library (or source your designated textile) before moving to our AI-monitored production lines.
4. What are the order minimums (MOQ) and re-order policies?
A: We offer a flexible MOQ of just 1 piece, perfect for new team members or brand testing. For re-orders, we provide lifetime digital archiving of your designs and color profiles, ensuring 100% consistency with no extra setup charges.
5. Can I change or cancel my order after it has been placed?
A: Due to our rapid smart production cycle, changes must be requested within 24 hours of 3D mockup approval. Once the fabric enters our "Digital Soul" tracking system, the order cannot be canceled as it is fully customized to your unique specifications.
Technology, Quality & Sizing
6. How do you ensure zero errors in custom numbering and naming?
A: We use a proprietary system where every fabric panel receives a unique digital ID. Our QR tracking ensures zero errors in numbering, naming, and branding, improving sorting efficiency by 10 times compared to traditional factories.
7. How do I know what size(s) to order? Are there size surcharges?
A: We utilize 22 years of EU/US sizing data to provide inclusive fits from XS to 5XL. We do not apply surcharges for larger sizes, as our mission is to ensure every member of your team feels included.
8. What are the professional care instructions for Tonton sports products?
A: To maintain the integrity of our 500+ performance fabrics, we recommend machine washing in cold water and air drying. Avoid bleach and ironing directly on sublimation prints to preserve the "Digital Soul" of your vibrant team colors.
Logistics, Finance & Taxes
9. What is the turnaround time and how long until I receive my order?
A: Our smart manufacturing allows for a rapid turnaround. Once production is complete, we deliver to your doorstep in as little as 3-4 days via global express partners. Our professional sales representative will inform you of the specific time when you place your order.
10. What are your shipping rates, and do I have to pay for duty fees?
A: Shipping rates are calculated based on weight and destination. As an experienced exporter, we provide transparent quotes; however, international import taxes and duties are typically the responsibility of the receiver unless DDP terms are pre-arranged.
11. How do we pay for our products?
A: We support multiple secure B2B payment options, including wire transfers and major international payment platforms, ensuring transparency and security for all global transactions.
Support & Privacy
12. What are Tonton Sportswear’s Warranty Policies?
A: We stand behind our 22-year reputation. Our zero-error guarantee covers manufacturing defects in stitching, fabric, and print accuracy. If there are any errors in the customization details, we will cover the cost of remaking the item and produce a new order for you. We also kindly ask that you ensure the customization information you provide is accurate and error-free when placing your order.
13. How do I reach a Customer Service Representative and is my privacy protected?
A: You can reach our specialists via the inquiry form on our website, or through the various channels listed there (such as our customer service WhatsApp, online chat tools, etc.); we will respond to your inquiry within 24 hours. We treat your design intellectual property and personal data with the utmost confidentiality within our secure internal R&D systems.
INQUIRY FORM
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